Alright back in April we purchased our iPad 2 and everything was going good then I dropped it while having it in an otter box protection case only I didn't have the face cover on it and it hit the computer chair you know the base of it where the roller wheels are yeah hit it just right and shattered the face of it...I purchased a walmart product care plan when I bought it which the iPad 2 was $600...OK so I sent it to have the screen replaced to walmart care plan they sent it back and left it on my porch for the taking for who knows how long they left it there...so then when I got it back the battery life was changed it didn't hold a charge very long and now it wont hold a charge at all...so I called apple instead because I didn't want to have it delivered without my knowing and it be left for who ever to take...and they said they could take care of it but I needed a service plan I gave them my payment information and then they transferred me and they said I didn't need that service because its hardware related and its supported without the phone service...which by the way lasts only 90 days then you have to purchase an extension for phone support...so they can trouble shoot your problem then resolve it or decide its hardware...so you have to pay additional money for someone to tell you that its hardware otherwise to my understanding you cannot call them and set up a repair for the hardware issues...OK so its the battery I sent it in to Apple to be fixed and some how in the conversations on the phone the order for it to be fixed was canceled I will call them soon and there will be a part 2 to this rant but I am not at all pleased with Apple and how they operate especially on such an expensive item as an iPad 2 yeah I know their laptops are more but I honestly at this point in time would like a refund I am so discouraged by their support I have gotten so far...I called them when the first hardware issue began which was when I got it back from Walmart product care they said it was program problem that I needed to reset the iPad to factory settings and it would resolve it didn't fix the problem and at this point I cannot even hook it up to my computer cause the iPad turns off and on and off and on when it is hooked up to my laptop which no its not an Apple THANK GOD FOR THAT! I don't ever plan to buy another Apple product ever again especially if this issue isn't fixed...again I will call them after the holiday and see about it and then update the blog so stay tuned for the next rant or resolve...and in the mean time DONT BUY APPLE unless you of course don't mind coasters when they stop working cause thats what its looks like its good for at this point...thanks for staying tune for the next entry...and not buying APPLE yeah right like I have that much power over you all...you will do what you want...I hope you don't get screwed around like me...good luck if you do buy from them!
Sincerely,
Rabeka Jo
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